The initial consultation typically takes place at your property. Getting a feel for your property is important, however, getting to know you is even more essential. We want to learn about you; your likes and dislikes, your reason for hiring a property management company, and how we can exceed your expectations. We understand that everyone wants a different level of involvement in the management process. This is why getting to know you is the key to a long term relationship.

After getting to know you and your property we will review your property’s features and compare them to other properties for lease in your community. We will provide recommendations to help maximize revenue and minimize your property’s time on the market.

After determining what improvements are needed to prepare your property for rent, we will provide you with a range of what we expect your property to generate monthly. We will discuss the advantages and disadvantages of pricing your property on the high or low end of our estimate. By thoroughly analyzing other comparable properties we will choose a monthly rent that you are comfortable with.

After we have thoroughly answered all of your questions and you are 100% confident in our company we will provide you with a management agreement to sign. If at any point you are dissatisfied, simply provide us 30 days’ notice to cancel the contract. We know by working hard and delivering results that you will stay with us for the long haul.

Shortly after signing the management agreement, we start the preparation and marketing of your property. Whether it’s a fresh coat of paint, landscaping improvements, or simply changing the batteries in smoke detectors we ensure the work is completed in a timely fashion. Photos and video of your property are taken and published on multiple online sources including the Multiple Listing Service, Zillow, Trulia, HotPads, Craigslist, Homes.com, etc. Open houses will be held regularly until your property is leased.

This is by far our most important task. Nightmare residents prey on uninformed property owners and can be very costly to remove from your property. In addition to collecting advanced rent and security deposits, thorough background and credit checks must be completed. Employment status, income, and debt must be reviewed in great detail. A resident’s credit score shows their willingness and ability to repay debt and a low credit score should never be ignored.

After the applications have been received and each prospective resident has been screened, we will review the candidates with you and provide our recommendation as to who is the most qualified resident. Fair housing laws must be followed at all times and discrimination based upon race, color, national origin, religion, sex, family status, or disability is illegal.

After a qualified resident is selected a lease is signed. The resident is made aware of their responsibilities and are informed of any association rules that must be followed. A detailed walk through of the property with the resident is conducted and any concerns are addressed. The resident is given access to the resident Portal and automatic rent payments are established. Electronic rent payments eliminate the most common excuse as to why rent is late; “the check is in the mail”.

As your property manager we will be the point of contact for all resident inquiries. We will field all phone calls from residents in a timely manner 24 hours a day, 7 days a week. Twice a year we provide notification to the resident to enter the property so that we can review the condition of your home and ensure it is being properly cared for. After each visit we will provide you with a report card detailing your property’s condition. When maintenance issues arise and repairs are required we will be the point of contact for all maintenance workers. We receive discounted rates with numerous trusted companies in the area which are not available to the public. We pass these savings on to you and do not add on any upcharges to the bill.

60 days prior to the end of the lease we will begin communications with the resident to determine whether they intend to renew the lease. We will review market conditions and determine whether or not an increase to the monthly rent is justified. Should the resident notify us they intend to vacate the property at the end of the lease we will immediately begin marketing the property to find a new resident so that time on the market is minimized.